The business services sector in South Africa is a large and growing employer of labour that serves local and multinational companies and South Africa was ranked as the top global location for business process services and is exporting call centre and related services to other parts of the world, says Trade, Industry and Competition Minister Ebrahim Patel. South Africa rose to the top spot from second as the Most Favoured Offshore CX Delivery Location for 2021 by contact centre services intelligence firm Ryan Strategic Advisory in the Annual Front Office BPO Omnibus Survey, released on April 8.
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