The practices and approach to remote working environments, which have become prevalent in many sectors owing to the need to protect people during the global Covid-19 pandemic, are important not only to derive the expected productivity from employees but also to focus their efforts on the core objectives of the business and continue to serve customers' needs. A virtual roundtable hosted by news channel CNBC Africa and featuring leaders in financial services and technology firms in South Africa, on August 23, looked at the trends, changes and implications of the shift in the work environment on companies, their employees and customers.
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