Water represents a major revenue source for municipalities, but about 41% of non-revenue water (NRW) generated by local towns and cities goes “straight down the drain”, cost-wise, laments global water technology company Xylem Africa marketing and strategy manager Chetan Mistry. NRW is water that is lost before it reaches a commercial consumer or remains unbilled owing to leaks, poor metering, theft and other unaccountable losses.
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