Physical retail outlets, online channels needed to serve evolving retail client needs, says Redefine

Although transactions are increasingly moving online, physical outlets remain crucial to effectively serve retail customers, real estate investment trust Redefine Properties national retail asset manager Nashil Chotoki said this week. He told investors during a briefing on September 29 that, to ensure the sustainability of retail properties, there was a need to balance the capacity to serve customers at physical locations against the convenience and choice afforded by online commerce channels and platforms.

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