With margin erosion owing to poor implementation of the Regulatory Accounts System (RAS) leading to fuel retail outlets under-recovering about 12c a litre and alternatives to fuels being driven by customer demand and the global emissions reduction agenda, the fuel retail industry must transform and add new services, says Fuel Retailers Association (FRA) CEO Reggie Sibiya. The move to electric and hybrid mobility is starting to become a reality and the Covid-19 pandemic fast-tracked the move to a Fourth Industrial Revolution (4IR) owing to the changing economic and consumer landscape.
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