Business process outsourcing (BPO) provider iContact has expanded its contact centre operations to a Houghton-based office, in Gauteng, as the company looks set for a record year of business enquiries and deals. The company specialises in inbound and outbound customer service and sales, financial services support, customer retention and loyalty management, lead generation and back-office fulfilment predominantly for international business clients based in the US, UK, Europe and Australia.
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